We strive to deliver you the best in quality and value, if for any reason you are not satisfied with your order we are happy to take back the product and issue you a full refund of your purchase within 14 days of your receipt. Shipping cost paid on ordering of the item will not be refunded. Dlozi Shop Pty will not pay the costs to ship the product back to our warehouse.

  1. Products can only be returned if they are still in their original condition and packaging. Used products or products damaged by the customer will not be eligible for a refund.
  2. Request your Return Authorization number by emailing sales@dlozi.shop or call 0792692376.

    With a detailed reason for return and pictures or a video of the products that supports your reason. Upon approval, you will receive the RA# and the address of the closest warehouse where you can mail or hand deliver the product you would like to return. If hand delivered, please ensure you receive a signed form otherwise DLOZI SHOP will not be held liable for any lost or stolen goods without any approved signed form.
  3. To assure your refund please use a trackable mail service, we will not be responsible for lost or missing packages.
  4. Upon receipt of your package, your products will be examined and a full refund will be issued to your original payment method. A refund receipt will be emailed to the email address you used when making your original purchase.

Late or Missing Refunds

Please ensure when you sign the form, you have indicated your banking details to which the refund must be processed. You may also share your order number and banking details via email on sales@dlozi.shop or call 079 269 2376.

 Please understand that we issue refunds as soon as your fund is approved. I.e. from the day it’s received at our premises and checked, that means that the money will be processed. If you haven’t received a refund yet first check your bank account again. Then contact your credit card company it may take some time before your refund is officially posted. Next contact your bank. This is often some processing time before a refund is posted. We have some credit card companies takes up to 30 days to show that the refund has been put back to on the card .If you’ve done all of this and still have not receive your refund yet, please contact us.